Active Incident

Updated a few seconds ago

At RingRing, transparency is one of our core values. Our mission is to provide you a stable and reliable service, and part of that promise is keeping you fully informed whenever issues arise. Below, you’ll find the current status of RingRing services, as well as any recent issues or incidents we may have had. If you're experiencing any problems related to our services and don’t see anything about it below, please write us at support@ringring.be.

Scheduled Maintenance

Schedule

April 1, 2024 20:00 - 21:00 CEST
April 1, 2024 18:00 - 19:00 UTC

Components

Message API, Voice API, Email API, Directory API, SMPP Services, EmailToSMS

Description

We would like to inform you that a maintenance is foreseen on our platform (MessageAPI, VoiceAPI, EmailAPI, ContactDirectoryAPI, EmailToSMS, Portal, SMPP) We will update the certificate of our ringring.be domain. Therefore you should check at your side if you need to include our new certificate within your application. The new certificate is available on: • only our certificate: https://cdn.ringring.be/public/ringring2425.crt • chained certificate: https://cdn.ringring.be/public/ringring_chained_2425.crt Planned start time: April 1, 2024 20:00 CET Expected end time: April 1, 2024 21:00 CET Expected impact duration: no downtime For any additional questions about this maintenance, please contact our customer support at support@ringring.be

Incident Status

Operational

Components

SMS Network



March 15, 2024 07:28 CET
March 15, 2024 06:28 UTC
[Investigating] We would like to inform you that we are currently experiencing issues on the Proximus (BE) network that might impact your SMS traffic to/from this network. Proximus has been informed about this issue and is currently working to solve it. We will keep you updated on this issue by e-mail. You can also follow the status on our website: status.ringring.be For any additional questions about this incident, please contact our customer support at support@ringring.be

March 15, 2024 08:21 CET
March 15, 2024 07:21 UTC
[Monitoring] We would like to inform you that the issue with Proximus has been solved. We are now receiving the DLR in real time. We will keep monitoring the connection to ensure its stability. For any additional questions about this incident, please contact our customer support at support@ringring.be

Message API

Operational

Voice API

Operational

Email API

Operational

Directory API

Operational

SMPP Services

Operational

SMS Gateway (Old version)

Operational

EmailToSMS

Operational

SMS Mailer

Operational

ICBox

Operational

Crisis Communication Center

Operational

Portal and application frontends

Operational

SMS Network

Operational

Voice Network

Operational

Email Network

Operational

SMPP Services

33.67ms




Message API

425.00ms




Voice API

370.42ms




Email API

348.96ms




Directory API

363.00ms




SMPP Services

33.00ms




Message API

451.25ms




Voice API

387.00ms




Email API

395.50ms




Directory API

406.75ms




SMPP Services

30.71ms




Message API

416.90ms




Voice API

377.84ms




Email API

389.29ms




Directory API

366.32ms