Planned Maintenance In Progress

Updated a few seconds ago

At RingRing, transparency is one of our core values. Our mission is to provide you a stable and reliable service, and part of that promise is keeping you fully informed whenever issues arise. Below, you’ll find the current status of RingRing services, as well as any recent issues or incidents we may have had. If you're experiencing any problems related to our services and don’t see anything about it below, please write us at support@ringring.be.
External Technical issue on Lycamobile (BE) network(s)Operational

Incident Status

Operational

Components

SMS Network


July 15, 2025 14:56 CEST
July 15, 2025 12:56 UTC
[Identified] We would like to inform you that we are currently experiencing issues on the Lycamobile (BE) network(s) that might impact your SMS Traffic. Lycamobile (BE) has been informed about this issue and is currently working to solve it. We will keep you updated on this issue by e-mail. You can also follow the status on our website: status.ringring.be SMS sent towards Lycamobile (BE) are currently being queued at our side, they will be sent once that the issue has been resolved by Lycamobile (BE). For any additional questions about this incident, please contact our customer support at support@ringring.be

July 15, 2025 15:17 CEST
July 15, 2025 13:17 UTC
[Monitoring] We would like to inform you that the issue with Lycamobile (BE) has been solved and SMS are now being sent in real time. Queued SMS have been treated.
New External Maintenance on Wednesday July 16, 2025 00:05 CESTPlanned Maintenance

Description

We would like to inform you that one of our supplier will perform a maintenance on their infrastructure. This maintenance might have an impact on our VOIP services and SMS services. Planned start time: Wednesday July 16, 2025 00:015 CEST Expected end time: Wednesday July 16, 2025 06:00 CEST Impact should be very limited thanks to redundancy and fail-over, but you might experience disconnections on "always-on" links (SMPP sessions, SIP trunks): - If you are using our VOIP products: VOIP calls will be disconnected when the failover takes place. - If you are using our SMPP platform: you will have to reconnect to our platform when the failover takes place. During that time you might also notice some delay in the delivery of the SMS due to the failover taking places with the SMS operators. Your SMS will be queued during that time and sent when the connection is up. For any additional questions about this maintenance, please contact our customer support at support@ringring.be

Components

SMPP Services, SMS Network, Voice Network

Schedule

July 16, 2025 00:05 - 06:00 CEST
July 15, 2025 22:05 - 04:00 UTC


July 16, 2025 00:05 CEST
July 15, 2025 22:05 UTC
[Update] Scheduled maintenance is starting.

Message API

Operational

Voice API

Operational

Email API

Operational

Directory API

Operational

SMPP Services

Planned Maintenance

SMS Gateway (Old version)

Operational

EmailToSMS

Operational

SMS Mailer

Operational

ICBox

Operational

Crisis Communication Center

Operational

Portal and application frontends

Operational

SMS Network

Planned Maintenance

Voice Network

Planned Maintenance

Email Network

Operational

Metrics

SMPP Services

30.60ms




Message API

400.24ms




Voice API

393.32ms




Email API

359.04ms




Directory API

343.32ms




SMPP Services

32.75ms




Message API

412.75ms




Voice API

405.25ms




Email API

366.63ms




Directory API

342.00ms




SMPP Services

38.61ms




Message API

411.84ms




Voice API

391.03ms




Email API

375.26ms




Directory API

382.29ms